Social

Develop a social presence that drives business results Our social team combines creativity with media in perfect harmony, providing brand experiences with a positive exchange of attention for content.

Social media community management is the process of attracting audiences through social media to increase brand loyalty and develop authentic connections. This function monitors one-to-one or one-to-one interactions that strengthen relationships and promote brand advocacy.

Almost all social networks (Facebook, Instagram, Twitter, LinkedIn, Twitch and even Discord) have features that allow you to create and maintain active communities. A social media management strategy defines the cross-network approach a company takes to manage conversations with brand advocates.

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Types of Community Management

There are 5 main types, some are behind a screen and don't require face-to-face interaction; others involve in-person interaction with you and your teams:

Managing the support community

It focuses on providing help and assistance to community members who have questions, problems, or concerns related to a specific product or service. The support community manager works to resolve problems, provide useful information, and ensure customer satisfaction.

Typical activities:

• Answer technical questions.
• Provide solutions to problems.
• Channel feedback and suggestions to the relevant team.

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Managing the product ideation, innovation and feedback community.

It focuses on encouraging community participation in the generation of ideas and feedback on products or services. The goal is to gather valuable feedback for continuous improvement and innovation.

Typical activities:

• Facilitate brainstorming sessions.
• Collect feedback on specific features.
• Promote innovation through community participation

Community acquisition and promotion management.

focuses on acquiring new members for the community and promoting the brand. Community managers work to increase visibility, attract new users and promote active participation.

Typical activities:

• Develop marketing strategies to attract new members
• Organize promotional events online or offline.
• Collaborate with influencers to increase visibility.

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Managing the content and contribution community.

It focuses on creating, curating, and promoting community-generated content. Managers work to maintain the quality of content, encourage participation and highlight significant contributions.

Typical activities:

• Create and share relevant content.
• Moderate and curate community contributions
• Highlight and reward outstanding contributions.

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Participation (external or internal) Community management.

It involves facilitating and encouraging the active participation of community members. It can be both internal, within the organization, and external, in the interaction with external customers and followers.

Typical activities:

• Organize participatory events and activities.
• Facilitate discussions and conversations.
• Encourage and recognize member participation

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Our experience covers all aspects, from technical support to brand promotion, to innovation and active community participation. We excel at creating and maintaining active communities on various platforms, using social media management strategies that adapt to the specific needs of each company. Our comprehensive approach ranges from problem solving and idea generation to effective promotion, all backed by a team committed to customer satisfaction and long-term brand success. By hiring us, you'll not only gain community management professionals, but also partners committed to boosting the growth and loyalty of your online community.

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